One of my purposes for this new year 2018 is reading one book per week and write about it in my blog. This week I started with FISH! by Stephen Lundin.
The key characters Mary Jane Ramirez, a manager from an important company, and Lonnie, a fishmonger from a fish market, teach us how to transform a “toxic energy dump” into a workplace that adds value, productivity and profit to the company, creating happier workers, employers, and customers!
Following the sudden death of her husband, Mary Jane had to take a position on the 3rd floor of First Guarantee Financial.
The challenge was to transform this “toxic energy dump” into a unit that the rest of the company could work with effectively. They were the butt of all company jokes, where phone calls would go unanswered, and people could be counted on to rush to the elevators at 4.30 every day.
Mary Jane stumbled upon the Pike Place Fish Market one day during lunch. She immediately noticed the energy, enthusiasm, and interaction the market fishmongers and customers had. Lonnie taught how important is to have the courage to change, to never fear the risk of failure (the risk of doing nothing is greater than the risk of acting), to never stop learning and growing and remember you have more resources of energy, talent, and strength than you think.
The Four Practices of The FISH!
- Choose Your Attitude: Take responsibility for how you respond to what life throws at you. Your choice affects others. Ask yourself: “Is my attitude helping my team or my customers? Is it helping me to be the person I want to be?
- Play: Tap into your natural way of being creative, enthusiastic and having fun. Play is the spirit that drives the curious mind, as in “Let’s play with that idea!” You can bring this mindset to everything you do.
- Make Their Day: Find simple ways to serve or delight people in a meaningful, memorable way. It’s about contributing to someone else’s life—not because you want something, but because that’s the person you want to be.
- Be There: Be emotionally present for people. It’s a powerful message of respect that improves communication and strengthens relationships.